Shipping & Returns

Delivery Area

We deliver to any physical address within the North and South Island via a signature required courier service.
If you wish to authorise our courier to leave your items without a signature, please add this instruction in the comments section when checking out.  In these circumstances, we cannot be responsible for loss or theft of the items once delivered.  

We are unable to deliver to a Post Office Box or Private Bag.  

Delivery Times
Delivery time usually takes 2 to 4 working days, but can take up to 10 days.
We do allow orders for stock on order or in transit to our warehouse. Please note for seasonal items this means delivery will take place closer to the event eg. Christmas. The delivery date is listed in the details for each item to ensure you understand the delivery timetable.
Deliveries are made by our courier Monday through Friday only.

Delivery Cost
We offer delivery New Zealand wide at a flat rate of $10, including rural deliveries. 

Order tracking
All products are dispatched via track and trace courier.  If you order is not received within the normal timelines please contact us and we will trace the order.

Shipping outside New Zealand
Sorry we currently only ship products to New Zealand addresses.

Damaged goods

In the event that you receive faulty or damaged goods and require a refund, please contact us with your claim and we will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within 7 days of receipt of goods.

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